Refund & Return Policy

BRENSI™ REFUND & RETURN POLICY

At Brensi™, we want her first squishy to be a win. That's why every order comes with two promises: our 30-Day First-Squish Guarantee and our 30-Day Money-Back Guarantee.

30-Day First-Squish Guarantee

Each squishy in your kit has its own pre-measured Pour Pack, so a squishy that doesn't set is rare. If one does, we'll make it right.

If any squishy doesn't set, email us a photo within 30 days of delivery and we'll send a free replacement. No forms, no back-and-forth.

30-Day Money-Back Guarantee

Not happy with your kit for any reason? Contact us within 30 days of your original purchase date and we'll refund your purchase.

To request a refund or replacement, contact us through our Contact Us page or email jacob@brensi.com. Please include your order number, or the name and email address used to place your order, so we can find it quickly.

Shipping fees are non-refundable.

Cancellation Policy

Changes or cancellations must be requested within 24 hours of placing your order.

After 24 hours, your order may already be processing and we may not be able to change or cancel it.

If we're able to cancel your order, your refund will be processed within 7 business days.

Damaged or Defective Items

We pack every Brensi™ kit carefully so it arrives safely.

An item counts as damaged if it arrives broken, leaking, missing parts, or otherwise unusable. A dented or creased shipping box doesn't count if the kit inside is in good condition.

If your kit arrives damaged or defective, email jacob@brensi.com within 72 hours of delivery with clear photos of the issue. If it's eligible, we'll send a replacement at no cost.

We can't replace or refund items damaged by misuse, improper storage, or normal wear and tear after the squishies have been made.

Shipping & Delivery

We process and ship orders as quickly as we can. Once your order ships, delivery times are up to the carrier and can be affected by delays, weather, customs, address errors, or other things outside our control.

Brensi™ isn't responsible for delays caused by the carrier or other circumstances beyond our reasonable control.

If tracking shows your package was delivered but you can't find it, please check with the carrier first, then with your household or building management.

Brensi™ isn't responsible for packages lost or stolen after the carrier confirms delivery.

Incorrect Shipping Address

Please double-check your shipping address at checkout. You're responsible for making sure it's correct.

If you entered a wrong or incomplete address, contact us within 24 hours of ordering and we'll do our best to update it before your order is processed.

Once an order has been processed or shipped, we may not be able to change the address or reship the package.

Policy Updates

Brensi™ may update this policy at any time. Changes will be posted on this page and will apply to orders placed after the update takes effect.

By purchasing from Brensi™, you agree to the Refund & Return Policy in effect at the time of your purchase.