Refund policy

BRENSI™ REFUND & RETURN POLICY

At Brensi™, we stand behind the quality of our products and want you to feel confident in your purchase. That's why every Brensi™ order is backed by our 30-Day Money-Back Guarantee.

We recommend using your Brensi™ products consistently and as directed to give them a fair opportunity to work. If you're not satisfied with your purchase for any reason, you can contact us within 30 days of your purchase to request a refund.

Cancellation Policy

Any changes or cancellations to an order must be requested within 24 hours of placing your order.

After this 24-hour window, your order may have already entered processing and we may no longer be able to cancel or modify it.

If your cancellation request is received within 24 hours and we are able to cancel the order, your refund will be processed within 7 business days.

30-Day Money-Back Guarantee

We are confident in the quality of Brensi™ and want you to have plenty of time to experience the product for yourself.

If you are not satisfied with your purchase for any reason, you may request a refund within 30 days of your original purchase date.

To request a refund, contact our customer support team through our Contact Us page or by emailing jacob@brensi.com.

Please include your order number or the name and email address used to place your order so we can locate your purchase and process your request as quickly as possible.

Shipping fees are non-refundable.

Damaged or Defective Items

We carefully package every Brensi™ order to help ensure it arrives safely.

An item is considered damaged if it arrives physically broken, defective, or otherwise unusable upon delivery. Minor cosmetic damage to the shipping packaging, such as a dented or creased box, does not qualify as product damage if the product itself remains in good condition.

If your order arrives damaged or defective, please contact us within 72 hours of delivery at jacob@brensi.com and include clear photos showing the issue.

We will review your request and, if eligible, provide a replacement at no additional cost.

We do not replace or refund products that have been damaged through misuse, improper storage, normal wear and tear, or use contrary to the product instructions.

Shipping & Delivery

We work hard to process and ship orders as quickly as possible. However, once an order has been shipped, delivery times are controlled by the shipping carrier and may occasionally be affected by delays, weather, customs, incorrect address information, or other circumstances outside of our control.

Brensi™ is not responsible for shipping delays caused by the carrier or other circumstances beyond our reasonable control.

If your tracking information indicates that your package has been delivered but you cannot locate it, please first contact the shipping carrier and check with members of your household or building management.

Brensi™ is not responsible for packages that are lost or stolen after being confirmed as delivered by the carrier.

Incorrect Shipping Address

Customers are responsible for providing an accurate shipping address at checkout.

If you entered an incorrect or incomplete address, please contact us within 24 hours of placing your order. We will do our best to update the shipping information before the order enters processing.

Once an order has been processed or shipped, we may not be able to change the shipping address or resend the package.

Please carefully review your shipping information before completing your purchase.

Policy Updates

Brensi™ reserves the right to modify or update this Refund & Return Policy at any time.

Any changes will be posted on this page and will apply to purchases made after the updated policy becomes effective.

By purchasing Brensi™ products, you acknowledge and agree to the Refund & Return Policy in effect at the time of your purchase.