Shipping policy
BRENSI™ SHIPPING POLICY
At Brensi™, every order ships completely free. No minimums, no hidden fees — free shipping on every order, every time.
Order Processing
Please allow 1–3 business days for your order to be processed and dispatched after it is placed.
Once your order has been handed off to the shipping carrier and is in transit, it is considered dispatched.
During peak periods and holidays, processing times may extend up to 7 business days.
You will receive a shipping confirmation email with your tracking number as soon as your order is on its way.
Estimated Delivery Times
The delivery times below reflect estimated transit time after your order has been dispatched. Actual delivery times may vary depending on your location and other factors outside of our control.
United States: 4–7 business days
Canada: 7–15 business days
United Kingdom: 4–7 business days
Australia: 7–15 business days
During peak periods and holidays, carriers may experience delays that extend delivery times. International orders may also experience additional delays due to customs clearance.
Please keep in mind that these are estimated delivery times, not guaranteed delivery dates.
Order Changes & Accurate Shipping Details
Please double-check your shipping address before completing your purchase. Customers are responsible for ensuring that all shipping information is accurate and complete at checkout.
If you notice an error in your shipping information, email us at jacob@brensi.com within 24 hours of placing your order. We will do our best to make the correction before your order enters the dispatch process.
We cannot guarantee that changes can be made after this 24-hour window.
If our system detects an issue with your shipping address, our support team may contact you to verify your information. If we do not receive a response within 3 business days, we reserve the right to cancel the order.
Delayed Deliveries
We do everything we can to get your Brensi™ order to you as quickly as possible.
However, circumstances outside of our control — including severe weather, carrier disruptions, customs delays, holidays, or unforeseen processing issues — may occasionally affect delivery times.
If a delay is caused by an issue on our end, we will do our best to notify you and keep you updated.
Because delivery after dispatch is handled by the shipping carrier, we cannot guarantee an exact delivery date or be held responsible for delays caused by external factors.
Lost or Stolen Packages
We understand how frustrating it can be when a package goes missing.
If your package appears to be lost, delayed, or stolen, please contact us at jacob@brensi.com and we will do our best to help resolve the issue.
We also recommend contacting the shipping carrier directly and filing a claim, as the carrier may require additional information from you.
If a package is confirmed as delivered by the carrier but cannot be located, Brensi™ is not responsible for packages that are lost or stolen after confirmed delivery. However, depending on the circumstances, we may offer a replacement at our discretion.
Policy Updates
Brensi™ reserves the right to update or modify this Shipping Policy at any time.
Any changes will be posted on this page and will apply to orders placed after the updated policy becomes effective.
By purchasing Brensi™ products, you acknowledge and agree to the Shipping Policy in effect at the time of your purchase.
If you have any questions about our shipping policy, please contact us at jacob@brensi.com. We're happy to help.